Holiday Season Shipping Delays [December 2017]

Hey guys,

As usual around this time of the year, the postal services are getting expanded beyond their capabilities to handle packages in a timely manner.

This could result in some delivery delays, ranging from a few days to a week, or even a bit more.

Last year Registered Mail International AIR (our carrier) was so overburdened they flat out refused to accept new packages between 20/12/2016 – 01/01/2017. Hopefully it won’t be so bad this time around.

Currently (15/12/2017) the situation seems stable, although quite a few packages to USA are reaching the 10 business day mark and are still not delivered, so definitely some delays there.

What to expect?

United States
“Origin Post Is Preparing Shipment” status not being updated within the USPS.com site for several business days.

Packages to USA usually go through several European checkpoints that are not shown on the tracking, during which time (usually several business days) if you take a look at https://www.usps.com the status of the item will be “Origin Post Is Preparing Shipment”. Once it arrives, the status of the package will update to “Arrived at USPS Facility” after which it only takes a few days to arrive at its final destination (with detailed tracking).

United Kingdom
UK is fully able to full track the packages at https://www.royalmail.com/track-your-item.

The rest of the world
Online tracking is always available as far as the country forwarder goes (at http://www.track-trace.com/post). Once it leaves the country, it all depends on the recipient’s local postal services ability to track the item online.

What can we do?

We are usually keeping an eye on all the orders we process and ship. If we see a package getting delayed we call the local postal services in an attempt to speed things up.

Of course, all the orders are, covered by PayPal’s resolution center (up to 180 days after every transaction) and our dedication to full customer satisfaction in case the postal services mishandle the package in any way.

You are also always welcome to contact us, guys. We are always happy to hear from you and see what we can do to be of assistance. Emails are answered within 24 business hours (be sure to check out your spam folder if you haven’t heard from us, as some messages could occasionally be placed there).

Kind regards,
store.cure-erectile-dysfunction.org, Support Team

* UPDATE [21/12/2017]: It seems that the situation worsened just like last year, as Registered Mail International is currently refusing to accept new packages. Accordingly, we had to (just now 21/12/2017) stop accepting new orders until the situation is resolved. If it follows last year’s pattern we should start accepting orders again on 02/01/2018.

We’d like to thank you for all your support and sincerely apologize for any inconvenience! Happy New Year!